---
id: ADR-COM-FUL-008
title: Start reversal handling with review and leave cancellation settlement to staff
product_area: commerce
module: fulfillment
revision: 1
status: proposed
design_intent: confirmed
source_sha:
  services-commerce: c8b66a98e2490617aec38ba5c8165dd9bd0a8f9b
decision: >-
  Follow the recorded product choice of review by default, with policy-specific
  acting responses and staff-owned cancellation money work.
constrains:
  - WF-COM-FUL-005
  - STATE-COM-FUL-002
  - DOM-COM-FUL-001
  - DOM-COM-FUL-002
origin: >-
  Decisions E and F, Andrew 2026-10-18:
  services-commerce:docs/migrations/operations/README.md#2026-10-18 — Progress
  checkpoint (section 5 of the 14-section walk: the register, enforcement,
  adjustments and the operations area); D-P5-01, D-P5-02
alternatives:
  - option: Default to automatically suspending delivered access.
    why_not: >-
      The cited product choice keeps review as the default and leaves suspension
      optional.
  - option: Create cancellation documents automatically from reversal instructions.
    why_not: >-
      The cited product choice leaves cancellation documentation and money
      completion with staff.
consequences:
  - >-
    The reversal diagnosis is informational and does not inspect an explaining
    cancellation in every producer.
  - >-
    A restore instruction requires application support or staff review;
    successful execution closes the original enforcement.
supersedes: []
evidence:
  - >-
    services-commerce at c8b66a98:
    modules/fulfillment/services/enforcement/enforcement-handler.ts;
    docs/migrations/operations/README.md.
---

# Start reversal handling with review and leave cancellation settlement to staff

## Context

Delivered access and goods need deliberate handling when their supporting money is reversed.

## Decision

Follow the recorded product choice of review by default, with policy-specific acting responses and staff-owned cancellation money work.

## Alternatives Considered

Default to automatically suspending delivered access. The cited product choice keeps review as the default and leaves suspension optional.

Create cancellation documents automatically from reversal instructions. The cited product choice leaves cancellation documentation and money completion with staff.

## Consequences

Enforcement instructions do not create a cancellation document. Restoration can require staff when the application declares no restore support.