---
id: FEAT-COM-FUL-03
title: Physical Delivery and Returns
product_area: commerce
module: fulfillment
revision: 1
status: draft
product_intent: proposed
source_sha:
  services-commerce: c8b66a98e2490617aec38ba5c8165dd9bd0a8f9b
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes:
  - react-console acceptance inventory area SHP (CAP-COM-SHP-001 to 032)
  - CAP-COM-INV-030
  - 'CAP-COM-REG-039, 044, 045'
purpose: >-
  Warehouse staff organize outward delivery and incoming goods. This feature
  groups shipping choices, warehouse preparation, carrier work and return
  handling.
outcomes:
  - Physical goods have an accountable handling workflow.
  - Departure and return treatment connect to their order records.
concepts:
  - CON-COM-FUL-004
actors:
  - ACT-COM-010
  - ACT-COM-009
  - ACT-COM-008
capabilities:
  - CAP-COM-FUL-010
  - CAP-COM-FUL-011
  - CAP-COM-FUL-012
  - CAP-COM-FUL-013
  - CAP-COM-FUL-014
  - CAP-COM-FUL-015
acceptance: FAS-COM-FUL-03
journeys:
  - JNY-COM-FUL-003
  - JNY-COM-FUL-004
release: null
delivery_status: planned
acceptance_suite: FAS-COM-FUL-03
---

# Physical Delivery and Returns

## Purpose

Warehouse staff organize outward delivery and incoming goods. This feature groups shipping choices, warehouse preparation, carrier work and return handling.