--- id: JNY-COM-FUL-005 title: Staff follow reversal enforcement and restored funds feature: FEAT-COM-FUL-02 product_area: commerce module: fulfillment revision: 1 status: draft product_intent: proposed implementation_evidence: observed supersedes: [] source_sha: services-commerce: c8b66a98e2490617aec38ba5c8165dd9bd0a8f9b react-console: baf6dae382d6f41dce976c7f848667ccc37e076f actor: ACT-COM-008 goal: >- Track delivery consequences of chargebacks and restoration without rewriting the original sale's delivery outcome. capabilities: - CAP-COM-FUL-006 - CAP-COM-FUL-004 - CAP-COM-FUL-008 screens: - '/console/{tenantId}/orders/operations' steps: - 'n': 1 surface: commerce_obligation_worker action: 'Start with completed membership, seat and merchandise deliveries.' capability: CAP-COM-FUL-004 expected: Each original obligation retains completion. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#delivered the three fulfilments, the membership under the product policy that suspends on a reversal - 'n': 2 surface: commerce_financial_facts (Accounting change events) action: Apply the relevant chargeback facts. capability: CAP-COM-FUL-006 expected: >- Suspension and cancellation instructions dispatch while review remains with staff. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#answers succeeded for each event and enforces each: two dispatched (suspend, cancel_line), one for a person (review), the receipt saying so - 'n': 3 surface: commerce_obligation_worker action: Complete the membership suspension instruction. capability: CAP-COM-FUL-004 expected: Its enforcement completes beside the original delivery. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#suspends the membership in the participant with the enforcement id stored, the original obligation still completed, the enforcement completed - 'n': 4 surface: '/console/{tenantId}/orders/operations' action: Inspect enforcement and informational findings. capability: CAP-COM-FUL-008 expected: >- Staff can read seat review, merchandise follow-up and the order's reversal finding. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#leaves the seat’s enforcement for review and the T-shirt’s cancellation request with staff, with refund_without_cancellation once per order, on the operations routes - 'n': 5 surface: commerce_financial_facts (funds restored) action: Apply the restored-funds event after the dispute is won. capability: CAP-COM-FUL-006 expected: >- Supported membership restoration dispatches while unsupported merchandise restoration remains staff work. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#restores the membership through a dispatched restore and closes the suspension as restored; the T-shirt’s restore stays with staff (no restore declared) - 'n': 6 surface: resolveEnforcement action: Resolve the seat review with an explanation and result. capability: CAP-COM-FUL-006 expected: >- The first authorized resolution closes review and invalid repetition or reader access fails. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#resolves the seat’s review on its route with the reason and the resolution, refusing a reader and a repeat alternates: - from_step: 2 condition: Accounting replays the chargeback batch. path: Reuse enforcement identity for the already applied event. outcome: The batch creates no duplicate enforcement. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#enforces nothing twice when the batch is redelivered failures: - from_step: 5 condition: The application declares no restoration operation. path: Retain restoration for a staff decision. outcome: >- The evidence establishes pending staff work, not a completed manual restoration. provenance: test source: >- services-commerce:modules/fulfillment/tests/integration/services/enforcement/enforcement-handler.integration.spec.js#dispatches a restore for the suspended and the notified deliveries (the unlimited product declares one) and leaves the capacity product’s with staff rules_in_play: - BR-CAP-COM-FUL-006-01 - BR-CAP-COM-FUL-006-02 - BR-CAP-COM-FUL-006-03 - BR-CAP-COM-FUL-006-04 - BR-CAP-COM-FUL-006-07 - BR-CAP-COM-FUL-006-08 - BR-CAP-COM-FUL-006-10 assertions: - id: AS-JNY-COM-FUL-005-01 statement: >- Enforcement progresses independently while original delivery obligations remain complete. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#suspends the membership in the participant with the enforcement id stored, the original obligation still completed, the enforcement completed - id: AS-JNY-COM-FUL-005-02 statement: Enforcement history retains the correlation supplied by Accounting. provenance: test source: >- services-commerce:modules/fulfillment/tests/e2e/enforcement.e2e.spec.js#writes the enforcement on the order’s history, with Accounting’s correlation id - id: AS-JNY-COM-FUL-005-03 statement: An unexplained reversal creates one informational order finding. provenance: test source: >- services-commerce:modules/fulfillment/tests/integration/services/enforcement/enforcement-handler.integration.spec.js#raises refund_without_cancellation once per delivered order, and the enforcement_created line on each history e2e_policy: optional e2e_reason: >- The service suite proves reversal and restoration behavior, while its queue-reading console step is shared with the recovery journey. evidence: - >- services-commerce at c8b66a98e2490617aec38ba5c8165dd9bd0a8f9b: the end-to-end and integration suites named in the step and assertion sources. - >- react-console at baf6dae382d6f41dce976c7f848667ccc37e076f: the console pages and adapters named in the steps. proved_by: [] --- # Staff follow reversal enforcement and restored funds ## Story Staff follow a chargeback after goods and services were delivered. Commerce records the configured enforcement beside the original completed work. When funds return, supported restoration proceeds through the application and unsupported cases remain visible for staff decisions.