---
id: FEAT-CRM-ACT-01
title: Interaction Records and Timelines
product_area: crm
module: activities-tasks
revision: 2
status: draft
product_intent: proposed
source_sha:
  services-crm: a8d1364f1dd44b723bb5f9acba12f983e9ec8d69
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes:
  - >-
    react-console acceptance inventory CAP-CRM-ACT-001, 002, 003, 005, 006, 007,
    009, 016, 019
purpose: >-
  Staff retain shared interaction context and use record timelines to prepare
  for later work. This feature groups logging, correction, supporting files,
  history, discovery and follow-up creation.
outcomes:
  - Shared interaction context
  - Readable past and upcoming work
  - Follow-ups connected to logging
concepts:
  - CON-CRM-ACT-001
  - CON-CRM-ACT-005
actors:
  - ACT-CRM-001
  - ACT-CRM-002
  - ACT-CRM-003
  - ACT-CRM-004
capabilities:
  - CAP-CRM-ACT-001
  - CAP-CRM-ACT-002
  - CAP-CRM-ACT-003
  - CAP-CRM-ACT-004
  - CAP-CRM-ACT-005
  - CAP-CRM-ACT-006
  - CAP-CRM-ACT-007
journeys:
  - JNY-CRM-ACT-001
delivery_status: planned
---

# Interaction Records and Timelines

## Purpose

Staff retain shared interaction context and use record timelines to prepare for later work. This feature groups logging, correction, supporting files, history, discovery and follow-up creation.