---
id: FEAT-CRM-ACT-03
title: Managing Task Work
product_area: crm
module: activities-tasks
revision: 2
status: draft
product_intent: proposed
source_sha:
  services-crm: a8d1364f1dd44b723bb5f9acba12f983e9ec8d69
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes:
  - 'react-console acceptance inventory CAP-CRM-ACT-011, 012, 013, 015, 020'
purpose: >-
  Staff manage personal and shared work through tasks. This feature groups task
  recording, routing, closing, views and overdue attention.
outcomes:
  - Work represented by durable records
  - Attributable closing decisions
  - Shared and overdue work made discoverable
concepts:
  - CON-CRM-ACT-003
actors:
  - ACT-CRM-006
  - ACT-CRM-001
  - ACT-CRM-002
  - ACT-CRM-007
capabilities:
  - CAP-CRM-ACT-010
  - CAP-CRM-ACT-011
  - CAP-CRM-ACT-012
  - CAP-CRM-ACT-013
  - CAP-CRM-ACT-014
  - CAP-CRM-ACT-015
journeys:
  - JNY-CRM-ACT-002
delivery_status: planned
---

# Managing Task Work

## Purpose

Staff manage personal and shared work through tasks. This feature groups task recording, routing, closing, views and overdue attention.