---
id: FEAT-CRM-ACT-04
title: Task Configuration and Routing
product_area: crm
module: activities-tasks
revision: 2
status: draft
product_intent: proposed
source_sha:
  services-crm: a8d1364f1dd44b723bb5f9acba12f983e9ec8d69
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes:
  - react-console acceptance inventory CAP-CRM-ACT-014
purpose: >-
  Administrators organize task classifications and shared queue choices. This
  feature groups the configuration work and the journey that exercises shared
  routing.
outcomes:
  - Customer-defined work categories
  - Named contexts for shared work
concepts: []
actors:
  - ACT-CRM-003
  - ACT-CRM-006
capabilities:
  - CAP-CRM-ACT-016
acceptance: FAS-CRM-ACT-04
journeys:
  - JNY-CRM-ACT-003
delivery_status: planned
acceptance_suite: FAS-CRM-ACT-04
---

# Task Configuration and Routing

## Purpose

Administrators organize task classifications and shared queue choices. This feature groups the configuration work and the journey that exercises shared routing.