---
id: FEAT-CRM-ACT-05
title: Workflow Delegation and Record Safeguards
product_area: crm
module: activities-tasks
revision: 2
status: draft
product_intent: proposed
source_sha:
  services-crm: a8d1364f1dd44b723bb5f9acba12f983e9ec8d69
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes:
  - 'react-console acceptance inventory CAP-CRM-ACT-017, 018'
purpose: >-
  Services delegate human work while CRM maintains related-record context and
  access boundaries. This feature groups task service operations, record-change
  effects and permission behavior.
outcomes:
  - No duplicate workflow-created tasks
  - Related work retained through record changes
  - Scoped and permission-aware access
concepts: []
actors:
  - ACT-CRM-007
  - ACT-CRM-003
  - ACT-CRM-005
  - ACT-CRM-002
capabilities:
  - CAP-CRM-ACT-017
  - CAP-CRM-ACT-018
  - CAP-CRM-ACT-019
acceptance: FAS-CRM-ACT-05
journeys:
  - JNY-CRM-ACT-005
  - JNY-CRM-ACT-006
delivery_status: planned
acceptance_suite: FAS-CRM-ACT-05
---

# Workflow Delegation and Record Safeguards

## Purpose

Services delegate human work while CRM maintains related-record context and access boundaries. This feature groups task service operations, record-change effects and permission behavior.