---
id: FEAT-CRM-DQ-01
title: Locate and Prevent Duplicate Records
product_area: crm
module: data-quality
revision: 1
status: draft
product_intent: confirmed
source_sha:
  services-crm: a8d1364f1dd44b723bb5f9acba12f983e9ec8d69
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes:
  - CAP-CRM-MRG-001
  - CAP-CRM-MRG-002
  - CAP-CRM-MRG-003
  - CAP-CRM-MRG-004
  - CAP-CRM-MRG-005
  - CAP-CRM-MRG-006
  - CAP-CRM-MRG-012
  - CAP-CRM-MRG-013
purpose: >-
  Staff need a way to recognize repeated identities before and after records enter the workspace. This feature
  groups matching and creation-response work.
outcomes:
  - Recognizable duplicate evidence across record entry points.
  - Customer control of prevention and accountable exceptions.
concepts: []
actors:
  - ACT-CRM-005
  - ACT-CRM-001
  - ACT-CRM-004
  - ACT-CRM-008
  - ACT-CRM-009
  - ACT-CRM-010
capabilities:
  - CAP-CRM-DQ-001
  - CAP-CRM-DQ-002
  - CAP-CRM-DQ-003
  - CAP-CRM-DQ-004
  - CAP-CRM-DQ-005
  - CAP-CRM-DQ-006
journeys:
  - JNY-CRM-DQ-005
intent_sources:
  - 'services-crm:docs/merging/README.md#Status'
  - 'services-crm:docs/merging/experience/README.md#Status'
evidence:
  - repository: services-crm
    source_sha: a8d1364f1dd44b723bb5f9acba12f983e9ec8d69
    paths:
      - docs/merging/README.md
      - docs/merging/experience/README.md
    note: >-
      Static examination uses the cited records and implementation anchors; repository tests are not executed
      by this corpus check.
---

# Locate and Prevent Duplicate Records

## Purpose

Staff need a way to recognize repeated identities before and after records enter the workspace. This feature groups matching and creation-response work.