---
id: FAS-PFM-ELG-05
feature: FEAT-PFM-ELG-05
product_area: platform
module: eligibility
revision: 2
status: proposed
product_intent: proposed
source_sha:
  services-platform: ad3f6a6582843008ed0f5a17b131878d15829af1
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
capabilities:
  - CAP-PFM-ELG-016
  - CAP-PFM-ELG-017
  - CAP-PFM-ELG-018
scenarios:
  - id: FAS-PFM-ELG-05-01
    title: Follow a source condition through personal attention
    kind: behaviour
    exercises:
      - CAP-PFM-ELG-016
      - CAP-PFM-ELG-017
      - CAP-PFM-ELG-018
    relies_on:
      - ATS-PFM-ELG-016-11
      - ATS-PFM-ELG-017-09
      - ATS-PFM-ELG-018-02
    preconditions: A source process opens a condition for a responsibility holder.
    steps: >-
      Open Home, inspect why the item reaches the holder and acknowledge it without completing
      source work.
    expected: >-
      The condition remains actionable with its explanation while its personal unread contribution
      ends.
    negative: false
    data_needs: >-
      Run-owned workspace records, separate caller grants and a controlled clock for time-dependent
      checks.
    bound_to: []
    provenance: proposed
    source:
      - ATS-PFM-ELG-016-11
      - ATS-PFM-ELG-017-09
      - ATS-PFM-ELG-018-02
    action_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-11
        - ATS-PFM-ELG-017-09
        - ATS-PFM-ELG-018-02
    assertion_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-11
        - ATS-PFM-ELG-017-09
        - ATS-PFM-ELG-018-02
    binding_scope: This sequence is proposed and has no executable proof binding.
  - id: FAS-PFM-ELG-05-02
    title: Resolve work for all audiences while preserving responses
    kind: interaction
    exercises:
      - CAP-PFM-ELG-016
      - CAP-PFM-ELG-017
      - CAP-PFM-ELG-018
    relies_on:
      - ATS-PFM-ELG-016-05
      - ATS-PFM-ELG-017-03
      - ATS-PFM-ELG-018-05
    preconditions: An advisory reaches two people and one has dismissed it.
    steps: 'Resolve at source, repeat resolution and republish the recurring condition under the same key.'
    expected: >-
      The closed occurrence disappears for both people and the new occurrence has separate personal
      response state.
    negative: false
    data_needs: >-
      Run-owned workspace records, separate caller grants and a controlled clock for time-dependent
      checks.
    bound_to: []
    provenance: proposed
    source:
      - ATS-PFM-ELG-016-05
      - ATS-PFM-ELG-017-03
      - ATS-PFM-ELG-018-05
    action_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-05
        - ATS-PFM-ELG-017-03
        - ATS-PFM-ELG-018-05
    assertion_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-05
        - ATS-PFM-ELG-017-03
        - ATS-PFM-ELG-018-05
    binding_scope: This sequence is proposed and has no executable proof binding.
  - id: FAS-PFM-ELG-05-03
    title: Restore snoozed visibility without losing acknowledgement
    kind: lifecycle
    exercises:
      - CAP-PFM-ELG-016
      - CAP-PFM-ELG-017
      - CAP-PFM-ELG-018
    relies_on:
      - ATS-PFM-ELG-016-08
      - ATS-PFM-ELG-017-06
      - ATS-PFM-ELG-018-06
    preconditions: An acknowledged open condition can be snoozed.
    steps: 'Snooze it, inspect ordinary and snoozed lists, advance time or end snooze and inspect again.'
    expected: The occurrence returns visibly acknowledged unless source closure has ended it.
    negative: false
    data_needs: >-
      Run-owned workspace records, separate caller grants and a controlled clock for time-dependent
      checks.
    bound_to: []
    provenance: proposed
    source:
      - ATS-PFM-ELG-016-08
      - ATS-PFM-ELG-017-06
      - ATS-PFM-ELG-018-06
    action_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-08
        - ATS-PFM-ELG-017-06
        - ATS-PFM-ELG-018-06
    assertion_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-08
        - ATS-PFM-ELG-017-06
        - ATS-PFM-ELG-018-06
    binding_scope: This sequence is proposed and has no executable proof binding.
  - id: FAS-PFM-ELG-05-04
    title: 'Separate audience, record and action authority'
    kind: permission
    exercises:
      - CAP-PFM-ELG-016
      - CAP-PFM-ELG-017
      - CAP-PFM-ELG-018
    relies_on:
      - ATS-PFM-ELG-016-03
      - ATS-PFM-ELG-017-10
      - ATS-PFM-ELG-017-11
      - ATS-PFM-ELG-018-01
    preconditions: >-
      A holder can see attention but lacks the declared record action permission; another person is
      outside its audience.
    steps: >-
      Read details and record attention, attempt the record action, then attempt a personal response
      as the outsider.
    expected: Visibility does not grant record actions and an outsider cannot respond to the occurrence.
    negative: true
    data_needs: >-
      Run-owned workspace records, separate caller grants and a controlled clock for time-dependent
      checks.
    bound_to: []
    provenance: proposed
    source:
      - ATS-PFM-ELG-016-03
      - ATS-PFM-ELG-017-10
      - ATS-PFM-ELG-017-11
      - ATS-PFM-ELG-018-01
    action_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-03
        - ATS-PFM-ELG-017-10
        - ATS-PFM-ELG-017-11
        - ATS-PFM-ELG-018-01
    assertion_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-03
        - ATS-PFM-ELG-017-10
        - ATS-PFM-ELG-017-11
        - ATS-PFM-ELG-018-01
    binding_scope: This sequence is proposed and has no executable proof binding.
  - id: FAS-PFM-ELG-05-05
    title: Retain escalation when providers refresh a condition
    kind: regression
    exercises:
      - CAP-PFM-ELG-016
      - CAP-PFM-ELG-017
      - CAP-PFM-ELG-019
    relies_on:
      - ATS-PFM-ELG-016-05
      - ATS-PFM-ELG-017-02
      - ATS-PFM-ELG-019-02
    preconditions: An overdue occurrence has already gained its escalation audience.
    steps: >-
      Refresh the provider key, sweep again and inspect all matching viewers and the escalation
      audit.
    expected: The same occurrence retains its escalation audience and no second escalation event is added.
    negative: true
    data_needs: >-
      Run-owned workspace records, separate caller grants and a controlled clock for time-dependent
      checks.
    bound_to: []
    provenance: proposed
    source:
      - ATS-PFM-ELG-016-05
      - ATS-PFM-ELG-017-02
      - ATS-PFM-ELG-019-02
    action_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-05
        - ATS-PFM-ELG-017-02
        - ATS-PFM-ELG-019-02
    assertion_evidence:
      provenance: proposed
      source:
        - ATS-PFM-ELG-016-05
        - ATS-PFM-ELG-017-02
        - ATS-PFM-ELG-019-02
    binding_scope: This sequence is proposed and has no executable proof binding.
evidence:
  - CAP-PFM-ELG-016
  - CAP-PFM-ELG-017
  - CAP-PFM-ELG-018
  - CAP-PFM-ELG-019
  - WF-PFM-ELG-009
  - WF-PFM-ELG-013
  - WF-PFM-ELG-015
  - WF-PFM-ELG-016
  - WF-PFM-ELG-017
  - WF-PFM-ELG-019
  - WF-PFM-ELG-020
---

# Personal Attention: Feature Acceptance Suite

## What the Feature Must Do as a Whole

Staff can move from a source condition to an explained personal item and a permitted response. Source closure and recurrence remain visible across everyone the condition reaches.

## Interactions Between Capabilities

Follow a source condition through personal attention. Open Home, inspect why the item reaches the holder and acknowledge it without completing source work.

Resolve work for all audiences while preserving responses. Resolve at source, repeat resolution and republish the recurring condition under the same key.

Restore snoozed visibility without losing acknowledgement. Snooze it, inspect ordinary and snoozed lists, advance time or end snooze and inspect again.

Separate audience, record and action authority. Read details and record attention, attempt the record action, then attempt a personal response as the outsider.

Retain escalation when providers refresh a condition. Refresh the provider key, sweep again and inspect all matching viewers and the escalation audit.

## Regression Record

| Revision | Change | Scenarios | Reason |
|---|---|---|---|
| 1 | Initial | All | Establish cumulative feature proof from the existing planning and design contracts. |