---
id: FEAT-PFM-NOT-04
acceptance: FAS-PFM-NOT-04
title: Notification Review and Operator Support
product_area: platform
module: notifications
revision: 1
status: draft
product_intent: confirmed
source_sha:
  services-platform: ad3f6a6582843008ed0f5a17b131878d15829af1
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes:
  - 'react-console:acceptance/notifications/journeys/history'
purpose: >-
  Group administrator investigation and authorized HQ support for notification
  activity.
outcomes:
  - Administrators can inspect recipient and request outcomes.
  - >-
    HQ operators can investigate permitted customer history and eligible
    exhausted deliveries.
concepts: []
actors:
  - ACT-PFM-028
  - ACT-PFM-029
capabilities:
  - CAP-PFM-NOT-011
  - CAP-PFM-NOT-012
journeys:
  - JNY-PFM-NOT-003
release: null
delivery_status: planned
intent_sources:
  - 'services-platform:docs/milestones/plans/PLAT-M23-plan.humanized.md#2. Scope'
---

# Notification Review and Operator Support

## Purpose

This feature groups workspace notification review and HQ assistance. Management permission and staff access grants belong to the respective capabilities.