---
id: FEAT-PFM-SEC-05
title: Staff Administration and Customer Entry
product_area: platform
module: security
acceptance: FAS-PFM-SEC-05
revision: 1
status: draft
product_intent: confirmed
source_sha:
  services-platform: ad3f6a6582843008ed0f5a17b131878d15829af1
  react-console: baf6dae382d6f41dce976c7f848667ccc37e076f
supersedes: []
purpose: >-
  This feature groups Rhythm’s staff membership and the access used for customer work. It also includes
  administration of registered service callers through Rhythm HQ.
outcomes:
  - Staff platform administration remains distinguishable from entry into customer work.
  - 'Customer entry has a recorded consented, standing or emergency basis.'
concepts: []
actors:
  - ACT-PFM-004
  - ACT-PFM-005
  - ACT-PFM-001
  - ACT-PFM-006
capabilities:
  - CAP-PFM-SEC-016
  - CAP-PFM-SEC-017
  - CAP-PFM-SEC-018
journeys:
  - JNY-PFM-SEC-005
release: null
delivery_status: planned
acceptance_suite: FAS-PFM-SEC-05
---
# Staff Administration and Customer Entry

## Purpose

Staff Administration and Customer Entry organizes the staff side of Rhythm HQ and its relationship to customer administration. Staff accounts, customer-entry records and service principals have different responsibilities, grouped here through the people and systems that administer them.