---
id: SCR-PFM-TNL-004
title: Workspace unavailable page
route: (the body of any workspace page whose requests are refused because the workspace is unavailable)
surface: console
product_area: platform
module: tenant-lifecycle
revision: 1
status: draft
design_intent: confirmed
origin: services-platform:docs/tenants/console-contract.md#Behaviour the console must respect (TenantUnavailable)
implementation_evidence: not-investigated
source_sha:
  services-platform: ad3f6a6582843008ed0f5a17b131878d15829af1
purpose: Explain an unavailable workspace and let a signed-in person leave that workspace.
supports:
- JNY-PFM-TNL-002
- JNY-PFM-TNL-003
- CAP-PFM-TNL-005
permission: 'none: shown to any signed-in person whose workspace request is refused as unavailable'
entry_from:
- any workspace page
- the console start-up of a workspace that is building, failed, loading, pending deletion, deleting or disabled
exits_to:
- the workspace switcher
- sign out
displays:
- field: Uniform workspace-unavailable message
  source: the refusal code of the workspace availability gate (DOM-PFM-TNL-001 availability)
actions:
- label: Choose another workspace
  operation_id: none (navigation)
  permission: none
  confirm: false
states:
- inactive
validation:
- BR-CAP-PFM-TNL-005-01
- BR-CAP-PFM-TNL-005-04
- BR-CAP-PFM-TNL-005-05
patterns:
- console shell refusal page beside the application-unavailable and access-denied states
- no retry loop
evidence:
- 'services-platform at ad3f6a65: docs/tenants/console-contract.md; modules/tenants/services/access/tenant-availability.ts.'
inference: []
controls: [TC-AVL-001, TC-AVL-004, TC-AVL-005, TC-AZ-001, TC-AZ-002, TC-AZ-003, TC-AZ-004, TC-AZ-006, TC-CRY-001, TC-CRY-002, TC-CRY-003, TC-CRY-004, TC-DAT-001, TC-DAT-002, TC-DAT-003, TC-DAT-004, TC-IAM-001, TC-IAM-002, TC-IAM-004, TC-IAM-005, TC-IAM-006, TC-LOG-001, TC-LOG-004, TC-LOG-005, TC-MON-001, TC-PI-001, TC-PI-002, TC-PI-003, TC-PI-004, TC-PI-005, TC-PRV-001, TC-PRV-002, TC-TEN-001, TC-TEN-002, TC-TEN-003, TC-VEN-001, TC-VEN-002, TC-VEN-003]
---

# Workspace Unavailable Page

## What the Screen Is For

A refused workspace request should give the person a clear explanation that the workspace is unavailable. The service’s refusal covers several lifecycle and business-status conditions.

## What It Shows and Lets People Do

Present the uniform unavailability message with workspace switching and sign-out. The response does not identify the lifecycle reason; that detail stays in the deciding service’s log.

## States and Errors

The contract describes an unavailable state. Authorized staff system routes can remain available, and loading admits authorized data-job routes. During deletion the availability gate permits staff reads only; HQ record routes that bypass this gate need separate treatment.

## Patterns It Must Respect

Place the message consistently with the shell’s other access and availability refusals. This is a documented requirement, while the component, exact route and existing rendering remain unverified in the registered source scope.