Unwind billed purchases and their collected value
Purpose
Staff and Commerce cancel billed value with coordinated adjustments and return treatment.
How It Works
Staff select the invoice lines or quantities to reverse. Preview calculates the proposed money movement before records are retained. Confirmation creates the credit memo and releases paid value. A selected cancellation fee becomes a separate settled invoice. Remaining value becomes credit or refunds against the contributing payments. Processor refunds can remain unresolved after the financial preparation commits. Offline refunds remain work for staff, so completion can include an exception.
Relationships
- Adjust billed value with memos supplies or continues the related financial work.
- Provide and spend customer credit supplies or continues the related financial work.
- Return customer money with accountable refunds supplies or continues the related financial work.
- Coordinate financial commands across applications supplies or continues the related financial work.