FEAT-CRM-DQ-02Review Suspected Duplicate Records

FEAT-CRM-DQ-02

Review Suspected Duplicate Records

DocumentDraft
Product intentConfirmed

Planning

Key concepts: CON-CRM-DQ-001
Actors: ACT-CRM-008, ACT-CRM-009, ACT-CRM-002
Capabilities: CAP-CRM-DQ-007, CAP-CRM-DQ-008, CAP-CRM-DQ-009, CAP-CRM-DQ-010, CAP-CRM-DQ-011
Journeys: JNY-CRM-DQ-001

KindFeatureProduct areaCRMModuleDuplicate Review and Record MergingRevision1

Read atservices-crm a8d1364freact-console baf6dae3

Review Suspected Duplicate Records

Purpose

Reviewers need a shared place to assess records that may belong together. This feature groups the review workload and decisions.

Show evidence (sources, provenance, origins, pinned commits)

The Formal Contract

The narrative above explains; the sections below are authoritative — the rules, scenarios and tests this document binds.

In This Feature

Key Concepts 1

CON-CRM-DQ-001Possible DuplicateDraftIntent ConfirmedCode Observed

Capabilities 5

CAP-CRM-DQ-007Review duplicate groups in a shared queueDraftIntent ConfirmedCode Observed
CAP-CRM-DQ-008Dismiss false matches and reopen reviewDraftIntent ConfirmedCode Observed
CAP-CRM-DQ-009Record a duplicate that matching missedDraftIntent ConfirmedCode Partially observed
CAP-CRM-DQ-010Review and merge from a record pageDraftIntent ConfirmedCode Observed
CAP-CRM-DQ-011Understand the duplicate-review workloadDraftIntent ConfirmedCode Partially observed

Journeys 1

JNY-CRM-DQ-001A reviewer settles duplicate work and revisits a dismissalDraftIntent ConfirmedCode Observed

Capability Test Specifications 5

Outcomes: A coherent review workload.Attributed review decisions with recovery paths.
Intent sources: services-crm:docs/merging/README.md#Statusservices-crm:docs/merging/experience/README.md#Status