The narrative above explains; the sections below are authoritative — the rules, scenarios and tests this document binds.
| # | Surface | Action | Capability | Expected | Provenance |
|---|---|---|---|---|---|
| 1 | /console/{tenantId}/crm/contacts/new | Create a Phoenix member with a home address. | CAP-CRM-REG-008 | Assignment supplies Arizona after the save is processed. | test |
| 2 | /console/{tenantId}/crm/contacts/{id}/edit | Select Nevada and enable the assignment override in Additional Details, then save. | CAP-CRM-REG-009 | The stored regional exception is Nevada. | test |
| 3 | /console/{tenantId}/crm/contacts/{id}/edit | Change the held member’s address to Las Vegas and save. | CAP-CRM-REG-009 | The override preserves Nevada without an automatic placement change. | test |
| 4 | /console/{tenantId}/crm/contacts/{id}/edit | Release the override, restore the Arizona state and save. | CAP-CRM-REG-009 | Subsequent reconciliation supplies Arizona. | test |
| 5 | deleteRegion | Request deletion of the Arizona region as an administrator. | CAP-CRM-REG-002 | The member reference prevents removal. | test |
| Path | From step | Condition | Path taken | Outcome | Provenance |
|---|---|---|---|---|---|
| alternate | 2 | Staff select the exception region without enabling its override. | The choice remains eligible for automatic reassignment. | The next deciding-address change can replace it. | test services-crm:modules/regions/tests/integration/services/region-assignment/region-assignment.integration.spec.js#manual regions and the override › replaces a manual region when the deciding address changes |
| failure | 2 | The chosen region does not exist in the workspace. | The record save is rejected. | The member retains the preceding saved placement. | test services-crm:modules/regions/tests/integration/services/region-assignment/region-assignment.integration.spec.js#refusals › refuses a contact naming a region the tenant does not have |
| Id | Statement | Provenance |
|---|---|---|
01 | The override preserves a chosen region through deciding-address edits. | test services-crm:modules/regions/tests/integration/services/region-assignment/region-assignment.integration.spec.js#manual regions and the override › never changes the region of a contact that overrides automatic assignment |
02 | Releasing an override reconciles the current address. | test services-crm:modules/regions/tests/integration/services/region-assignment/region-assignment.integration.spec.js#manual regions and the override › a contact moved while overridden, then switched back to automatic › assigns the region of the address it moved to once the override is off |
End-to-end policy: required: The milestone plan selects this member exception workflow for browser coverage, and its choices occur in the contact editor.